How to grow a loyal clientele (the foundation most people skip)

If you feel like you are forever chasing new clients and never quite filling your books, the gap is usually retention, because the clients you win are...

Continue Reading...
How to get salon clients to rebook (without ever saying the word)

Almost every beauty business owner asks the same question: how do I get more new clients? The far more powerful question is how do I get the clients I...

Continue Reading...
9 reasons your salon clients aren't coming back

Plenty of beauty business owners pour their energy into attracting new clients while quietly losing the ones they already have. Retention is the real ...

Continue Reading...
How following up with clients wins you more bookings

Following up with clients after their appointment is one of the simplest, most powerful retention tools you have, and most beauty business owners skip...

Continue Reading...
How to handle a client complaint (and when the customer isn't right)

Sooner or later, every beauty business owner faces a complaint that stings, the client who flips out, makes a scene, or leaves a cutting message. It h...

Continue Reading...
What to do when you get a one-star review

A one-star review online stings, and if you have been in business long enough, one is coming. You simply cannot please everyone, and a flawless five-s...

Continue Reading...

I’m living proof that a 7-figure beauty business is possible for you

I started out from my spare room 12 years ago, doing every single thing myself and feeling completely overwhelmed. Bit by bit, one mistake at a time, I grew it into something profitable that no longer depends on me being there every day.

Now I teach beauty business owners everything I've learned, so you can get there faster and with a whole lot less stress.

READ MY JOURNEY

Design by The Website Stylist